Dear Sirs,
[excerpted, reworded for brevity]… Regarding your STYLUS TREATMENT, I’ve checked the instruction on your website, and it says: “Never brush tip/cantilever assembly. It is only necessary to touch the diamond tip gently”.
I agree, this is understandable, but all these elements are so small that you can easily touch the cantilever near the diamond tip a little bit with the applicator brush. Will that cause damage to the cantilever?
I have one more question. If you pull the applicator brush from the bottle out, I’ve noticed that there is practically no STYLUS TREATMENT material on the applicator brush (I mean, material is not visible on the brush or the material evaporates too fast from the brush). I’d like to ask only if everything is OK and it should be so. I have doubts if there is enough STYLUS TREATMENT material on the brush and then on the needle (in the aftermath of this).
I would be very grateful for your reply,
Best regards, A.M.
Dear A.M.
Thank you for your letter and questions. There is no fear of damage to the cantilever if there is a light touch, or small movement to the cantilever. What the instructions are attempting to minimize is a large or forceful movement of the cantilever that could stress the suspension system.
Regarding the little-to-no visible sign of STYLAST on the applicator brush, that is as it should be. STYLAST fluid is a combination of active chemicals suspended in a carrier fluid. The carrier fluid dries VERY fast, so your brush may seem to dry quickly. But the active chemicals are still sitting on the brush, and it’s those that get applied to the diamond tip. You do not need very much fluid on the brush to accomplish this task. That is why we have a wiper cone inside the bottle, to remove the excess fluid from the brush as you remove it. A benefit of not using very much fluid is that your bottle will last a long time. I hope this explanation helps.
With Best Regards,
Walter Davies and Christine McCall
